How do we transfer large or sensitive files between us and our clients?

Q: I think multiple FTP accounts sounds like the best idea to transmit large or sensitive files between us and our clients. It will be great if we could figure out something that is flexible and secure enough for us and our clients. How do we begin?

A: Good question. If it were my business, I would:

(Easiest for you, lowest cost solution)
  1. Set up an FTP account for any customer who will need to send large and/or sensitive files. You can do this easily, as needed, through the hosting control panel.
  2. Add a link to the Filezilla software (or place it on your site for download) and point people to it. You could even post your directions in the same page.
  3. Email them their credentials.

-OR-

(Easiest for your customer, small initial investment)
  1. Set up an FTP account for any customer who will need to send large and/or sensitive files. You can do this easily, as needed, through the hosting control panel.
  2. Add a Joomla-friendly upload utility we favor. It will need to be integrated with your site and there is a small, one-time license fee ($26.54 USD). We charge $95/hr and installation, configuration and testing would take 1-2 hours or less. For adding accounts after that, you would have to be trained in the steps to configure the uploader to accept the new FTP account, but that isn't difficult.
  3. Email them their credentials.

Finally, I would definitely get the secure certificate for either solution. It will also allow you to send and receive email through protected ports, so it is well worth it for the mere $50/year.

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